Have you managed to pre-order?
Weeks before Sony and Microsoft started the pre-orders for the PS5 and the Xbox Series X/S, reports are always saying that units might be scarce considering the current pandemic is limiting the supplies available at launch. But as you’ve seen the past week, the pre-orders for both the PS5 and the Xbox Series X/S was a struggle despite being able to do it in the safety of your own home.
For Sony’s PS5, retailers in the US opened pre-orders early despite Sony saying that it will start the next day. It became sold out in just minutes, and customers who slept thinking they had time to pre-order woke up to sold-out websites. Angry fans took to social media to voice out their concerns, and Sony was forced to apologize and promised that more units will be available for pre-order.
Let’s be honest: PS5 preorders could have been a lot smoother. We truly apologize for that.
Over the next few days, we will release more PS5 consoles for preorder – retailers will share more details.
And more PS5s will be available through the end of the year. pic.twitter.com/h1TaGsGBun
— PlayStation (@PlayStation) September 19, 2020
Here in the UAE, pre-orders started at midnight and while everything went mostly smoothly, most of the websites came to a crawl due to multiple users logging in and once they managed to load the website it turned out that units were already sold out. What is also surprising is that only the standard edition of the PS5 (2,099 AED) is available for preorder, whereas the digital edition (1,679 AED) wasn’t available.
Another retailer in the UAE did not inform users that the PS5 units for sale can only be bought at a bundle – so you’re forced to purchase extra peripherals to secure a unit. Some called out the unfair marketing tactic, but some won’t mind paying for more just to purchase the newest console.
Pre-orders for Microsoft’s Xbox Series X/S went smoother compared to the PS5, with retailers managing the load on websites better than when the PS5 was available. There was also a surprisingly high number of orders for the Xbox Series S (1,249 AED), where it was assumed that most would prefer the more powerful and more expensive Xbox Series X (2,099 AED). Given the somewhat confusing names for Microsoft’s Xbox consoles, many who pre-ordered the Xbox Series X ended up accidentally ordering the Xbox One X.
With the current situation, it would have been great if online stores and retailers prepared for the pre-order madness. After all, many of these customers won’t prefer lining up and going to a physical store given the current social distancing rules. Hopefully, they can iron out this mess so it never happens again.
Did you pre-order a PS5 or an Xbox Series X/S? How was your experience? Share them below in the comments!