Customers will be able to engage with EVA using natural or conversational language.
Emirates NBD just announced that it would be rolling out its own virtual assistant named EVA. EVA will be a voice-based chatbot that can assist you with your banking needs.
Emirates NBD Future Lab will be piloting EVA’s voice operations that will be implemented in beta stage in its customer service center. Part of this is a chatbot that will also be accessible through the Facebook Messenger app, where you can speak to EVA using natural language or how you would engage in a normal conversation with a person.
“EVA will soon be an exciting new addition to our customer service toolkit, acting as an intelligent virtual assistant to help customers with their banking needs,” said Suvo Sarkar, Senior EVP & Group Head – Retail Banking & Wealth Management at Emirates NBD. “Leveraging cutting-edge technology, EVA will usher a new era of instant customer service via a human-like conversational interface. Activating EVA is a part of our over-arching customer-first philosophy to make banking simpler and more convenient through digital innovation.”
Initially, EVA will be used to assist customer’s request and route them to the appropriate person who can help, but it will soon move to a platform where EVA can tell you everything you need without talking to a real person – you can even continue the conversation across different devices.