Company doesn’t want to take responsibility.
Samsung already has an infamous reputation for its past devices and it looks like it might be facing another problem. A user from Korea who was one of the early adopters of the 5G version of the Samsung Galaxy S10+ reported that his smartphone spontaneously combusted, saying that he wasn’t doing anything out of the ordinary for that to happen.
The user posted images of the smartphone, which has now burned beyond recognition. It’s weird that incidents like these still happen, considering Samsung has already implemented a new eight-step testing process to test its internal batteries before it goes on sale. This of course was done after the Note 7 fiasco a couple of years back.
But Samsung said that it will not be refunding the user for the issue, saying that the smartphone broke down because of an external impact which is likely the user’s fault. This could be the probable cause for the battery catching fire. While the user is adamant that he didn’t do anything, Samsung is standing their ground. To be fair, this is the first time that a 5G smartphone has caught fire, this after the successful launch of the S10, where it got high marks from users and reviewers.